Billing
Billed through AWS. Paid with your AWS invoice.
We don't send our own invoices and we never see your payment details. AWS Marketplace meters usage, adds the charges to your monthly AWS bill, and pays us.
Pricing models by product type
The exact prices for each product are published on its AWS Marketplace listing.
| Product type | How it's metered | What you'll see on your AWS bill |
|---|---|---|
| AMI (Hardened Base Images, Vision Inference AMI) | Hourly software fee per running EC2 instance. Annual pricing is also available. | An AWS Marketplace software charge alongside your normal EC2 usage |
| Container (Image Factory, Provenance Pipeline) | Monthly subscription, hourly per vCPU, or a fixed-term contract | An AWS Marketplace line item per product |
| SaaS (CostLens) | Monthly subscription per connected AWS account, with metered tiers for large Organizations | An AWS Marketplace line item, billed in arrears each month |
AWS infrastructure you launch (EC2, Fargate, EBS, S3, data transfer and so on) is billed by AWS separately at standard rates.
Frequently asked questions
When am I charged?
Usage-based charges build up during the month and show on your AWS invoice once the billing period closes. Contract and annual purchases follow the payment schedule in the offer you accept.
Can I cancel?
Yes. For AMIs and hourly containers, stop the running resources and charges stop. For subscriptions, cancel from "Manage subscriptions" in the AWS Marketplace console. Fixed-term contracts run until the end of their term.
Does Marketplace spend count toward my AWS commitment?
Many AWS agreements let eligible AWS Marketplace purchases count toward committed spend. Check the terms of your own agreement with AWS.
Can we get custom pricing or terms?
Yes, through an AWS Marketplace private offer. Tell us your AWS account ID, the products and volumes you need, and your preferred term, and we'll publish an offer to your account. See the contact page.
What licence terms apply?
Public listings use the end-user licence agreement shown on each AWS Marketplace listing. Private offers can use a negotiated agreement.
Who do I contact about a billing question?
For invoice and payment questions, contact AWS Billing support. For questions about how a Suswa Labs product is metered, email hello@suswalabs.com.